Hollard
Travel Insurance

COVID-19 Travel Insurance

Hollard is proud to lead the way as the first insurance provider in South Africa to launch COVID-19 travel insurance and Cancel for Any Reason benefits. Our international travel insurance products meet the demands of the current travel landscape.  Our products meet the European Union and other embassies’ requirements when you apply for a visa and require evidence of medical and COVID-specific cover.  Give yourself the freedom to travel with peace of mind.

Travel cover in a COVID world

Contracting COVID is a reality we could all face, so, we have designed an overseas medical cover that considers this:
 

• Inpatient treatment cover.
• Fully vaccinated?  Great, we have no restrictions for fully vaccinated travellers.  Remember to declare your vaccine status to us.
• Not fully vaccinated?  Restrictions apply to the Overseas Medical Benefit for high-risk travellers. For example, if your BMI is 35 or above or you have a combination of certain pre-existing medical conditions.
• We will book your medical quarantine at an approved facility when you test positive on your trip.
• We will cover the cost of the test when you test positive.
• Event cancellation resulting in a cancelled trip.
• Cancel for any reason (when you cancel 48hrs or more before departure date).

Buy your travel insurance policy when you pay for your trip

Protect your financial investment. Make sure you are covered for absolutely any reason! Yes, you can even be covered if you have to cancel because your wedding has been cancelled and therefore the honeymoon is off.

Report theft to the police or airline immediately

You must report the theft of personal belongings to the police within 24 hours, be it from your room or on your person. We will need a copy of the police report when you submit your claim.

Similarly, if your baggage is damaged or items have been removed, obtain a report from the airline before you leave the baggage collection area and claim from the airline first.

Alcohol-related claims are not covered

Yes, we know that most people enjoy a drink while on holiday but you aren't covered for any claim where alcohol is a factor.

Get written confirmation

So your baggage is delayed for 2 days. You buy clothing and toiletries (keep the receipts) and now you want to claim for the extra costs. Please ask the airline for a letter to confirm how long your baggage was delayed for. This is proof that your baggage was delayed and we can finalise your claim immediately.

Similarly, if your flight was delayed, we must know the reason for the delay. If the flight was delayed due to a technical problem you are covered. We do not cover delays due to operational reasons as this is deemed to be “in the control of the airline”, such as crew shortages.

You have to cancel your trip. Contact your airline and accommodation provider IMMEDIATELY and ask for a letter confirming their cancellation policy. We want to pay your claim as soon as possible, however, without this letter we do not know how much we should pay you.

You receive medical treatment whilst on your trip, OR you need to cancel your trip due to a medical reason. We are not a medical aid and do not have access to your medical records. Make sure you obtain a written diagnosis from your doctor. If your claim is related to illness we will also need your medical history. We are not trying to delay the process, however, we need to determine whether your claim is related to a pre-existing medical condition.

You need a motorcycle/driver’s license

We know it looks like fun. If you have absolutely no training and no experience at handling a two-wheeled machine at home, what makes you think you'll magically acquire those skills in a foreign country?

While thousands of visitors each year rent a motorcycle or scooter and ride around Southeast Asia unlicensed, if you don't have a valid license and have a crash it's pretty straightforward: you're riding illegally and you're not covered.