For Policyholders
Funeral Cover
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Get in touch
Please contact us in one of the following ways:
Toll-free number 0800 935 465 fax number 086 659 0135
or email us at mypolicy@hollard.co.za.
View your policy
View your policy details, and access your policy schedule at any time.
WhatsApp claims bot
Submit a funeral claim on our 24/7 WhatsApp channel.
Click the button below to begin or send a WhatsApp to 087 058 6280 to begin a chat.
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You will need...
Fill in and send us the required documents listed below:
- Claim form.
- The Notice of Death form (as received from the certifying Doctor).
- Your funeral policy number and ID number.
- Funeral parlour details.
- Banking details.
Hollard shall be entitled to access any medical and hospital records in relation to an insured Person's health and make copies of such records.
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Submit your claim
Send the documentation listed above to us in one of these two ways:
- Fax number 011 325 3888 or email us at mypolicy@hollard.co.za.
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Additional information
Who should submit the claim if the main policy holder has passed away?
If the main policy holder has passed away, the beneficiary as listed on the policy should be submitting this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents, or the children of the deceased.
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What happens next
We'll get back to you
We’ll get back to you as soon as we can. Please note we entitled to ask for additional information in order to process your claim.
How to use the Hollard Customer Portal
Didn't find what you were looking for?
Contact us for more help
Give us a call today on 0800 935 465
email us at mypolicy@hollard.co.za
or visit Hollard Customer Care for more contact details.
Manage your policy
To register or track a claim for your Hollard Direct Funeral Policy, visit our Self-Service Portal. You can also update your policy at any time.